Ethos Biosciences is here to help you. Please scroll through our ordering information and support for the answers to our most frequently asked questions as well as links to our Customer and Technical Service departments.

HOURS


Our Customer and Technical Service departments are open Monday – Friday, 8:00 a.m. – 4:30 p.m. EST.


ORDERING


Orders may be placed via phone (856-224-0900, 800.441.0366 [US & Canada]), website, fax (856.224.9466) or email (orders@ethosbiosciences.com). Please have billing and shipping information available. When placing online orders, confirmations will be emailed to you by the next business day. If you have not received an order confirmation within 2 business days, please contact us. Domestic orders will be shipped FedEx. For more information about our new catalog numbers, click here.

CREDIT CARDS
We accept: VISA, MasterCard, and Discover
Service fee of 3% will be added to all credit card orders over $5,000.00 USD

MINIMUM ORDER POLICY
Orders placed in U.S. Dollars and shipped through Ethos Biosciences, Inc.: $35.00

SPECIAL HANDLING CHARGES
For orders shipped from Ethos Biosciences, Inc. in the United States, a special handling fee of $25.00 may be added to your order for special hazardous material packaging, dry ice and/or cold pack requirements of specific products. In addition, an international order processing fee of $25.00 will be added to all orders shipped outside of the United States, to defray the added costs associated with such orders.

RETURN POLICY
(a) Please examine your shipments upon receipt for damage or discrepancies. If a problem arises with your shipment, please contact our Customer Service Department within fifteen (15) days. We will work with you to quickly resolve any problems.
Before returning any items, all returns must be authorized by Ethos Biosciences to ensure proper credit. A Return Material Authorization (RMA) must be obtained by contacting our Customer Service Department at customerservice@ethosbiosciences.com. Not all items will be authorized for return due to temperature and packing requirements. To be accepted for consideration by Ethos Biosciences, Inc. as a return for restocking, the product must be a currently listed product. Hazardous materials must be packed and labeled in accordance with the current D.O.T., I.A.T.A. or I.M.D.G. regulations and practices applying to the transportation of hazardous materials. Shipping documents must also meet D.O.T. regulations. Non-compliant shipments will not qualify for credit. Shipping charges are the customer’s/distributor’s responsibility. Items returned without a RMA may not be accepted. A restocking fee of 25% may be charged. To ensure proper credit, each Product return must include the following information:
• Customer Name and Address
• Purchase Order Number
• Date of Invoice
• Catalog Number of Returned Item(s)
• Ethos Biosciences Return Authorization Number
• Reason for Return

METHOD OF SHIPMENT
Unless specifically advised, we will ship by FedEx, parcel post, common carrier, or air freight. All materials requiring dry ice packaging must be shipped by air express. All cold pack materials must be shipped via FedEx’s next day air service. For those hazardous chemicals covered by Department of Transportation and/or International Air Transport Association (IATA) regulations for flammable (red label) or hazardous items, we reserve the right to elect the most appropriate shipping method in order to comply with those regulations.

How can you offer a 100% quality guarantee?
At Ethos Biosciences, we take a Quality by Design approach. Our products go through rigorous validation during development to ensure their robustness and stability. Once transferred to manufacturing, incoming raw materials and outgoing finished product must pass our demanding quality control specifications and quality assurance review. When a product ships from Ethos Biosciences, we are sure that it works as intended and are proud to offer a 100% quality guarantee.

Who do we work with?
We work with universities, contract research organizations, clinical testing labs, national/international distributors (US, Asia, Europe), and other pharmaceutical/biotechnology companies.

Where are our products located?
Our products are manufactured and stored at our 127,000 sq ft New Jersey facility in Swedesboro, New Jersey. This newly designed space has enabled us to continue to meet our impeccable manufacturing standards and increased demands from our customers.

How can I get free technical support?
Call us at 856.224.0900/800.441.0366 or email us at customerservice@ethosbiosciences.com or techservice@ethosbiosciences.com for extensive technical support & customer service.